News & Events 2018-01-19T15:53:29+00:00


2018 Amazon Threats and Opportunities Focus Day

It seems like a day doesn’t go by without thinking or hearing about Amazon. If they’re not in the news, you are probably buying something from them. If you live in a major metro area, you may even be getting one-hour delivery service. Clearly, Amazon has figured out the logistics that lead to customer satisfaction. At the same time, they have been expanding their product offerings – clothing, food, and motor vehicle parts. They are selling a lot of motor vehicle parts. If that’s not enough, they are also providing services to install the parts they sell. Where is all of this going and what does it mean for OEMs’ business models?

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Retail Inventory Management (RIM) Focus Day

Retail Inventory Management is a key lever to achieving high off-the-shelf fill and end-customer satisfaction. That’s why we have conducted sessions on this topic every year for over a decade. Participants continue to get value from the increasingly detailed discussions about the current state of the industry, so much so that the session now spans 1.5 days. This year the group will have many possible areas to explore.

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2018 Asia Parts Benchmark

The Asia Parts Benchmark (APB) brings together motor-vehicle OEMs to share data in the service parts area.  The collected information allows participants to compare performance metrics and better understand their own strengths and weaknesses.

The 2018 APB will consist of a comprehensive Data Book and an accompanying webinar.

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2018 Carlisle Accelerator Series

Carlisle Insights Accelerator Series Sessions are designed to help motor vehicle OEMs develop their new staff in key areas of the value chain.  The intent is to leverage our 25 years of global best practices, insights and expertise into a single day to provide participants a deep understanding of the topic and get them started on the right path from day one onwards.  This year we plan to tackle the following topics: Inventory Management, Transportation Management and Warehouse Operations.

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2018 Automotive Service Manager Survey

Now in its 17th year, the North America Automotive Service Manager Survey (SMSS) will launch on February 12, 2018.  This survey covers a wide range of service-related topics including Fix Right First Time (FRFT), Technical Support, Tools/Diagnostic Equipment, Warranty Support, and Service Marketing.  The SMSS is supported by over 20 automotive OEMs across the U.S. and Canada.

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