Carlisle’s main focus lies in motor vehicle Parts & Service. Our expertise in this area is unmatched – our project work not only shares best practices with our clients, but develops the next big ideas in the industry. We seek projects that demonstrate real, tangible value to our clients. This means giving our clients the support they need to take ideas from the conference room to the areas of their business where it matters most.
Our Insights practice provides us unique awareness and exclusive knowledge of leading practices and industry challenges, both present and future. Carlisle Strategy & Operations is all about leveraging this unique position through consulting services.
Carlisle Strategy & Operations consulting is divided into six key service offerings. Woven throughout each area is a wealth of expertise, not only from Carlisle staff but from learnings gleaned from clients in Carlisle Insights. In everything we do, Carlisle pushes to exceed expectations with creativity, reliability, and unparalleled quality.
For decades, Carlisle has been supporting OEMs and their dealer networks in growing their parts and service revenue. This includes program development and management, implementation support, and revenue analytics.
Here are some of the key ways Carlisle drives revenue throughout our clients’ networks:
Parts / Service Market Sizing and Share
Wholesale Parts Strategy
Reman / Exchange Parts & Second Line Parts
Parts eCommerce and Catalog
Dealer Terms and Conditions
Marketing Effectiveness Diagnostics
Operations Excellence is an element of organizational leadership that stresses the application of a variety of principles, systems, and tools toward the sustainable improvement of key performance metrics. The pursuit of Operations Excellence requires transformation through continuous improvement activities.
Here are some of the key ways that Carlisle supports continuous improvement towards Operations Excellence:
Inventory and Fill Performance
Warehouse Improvement Support
Parts & Service Pricing
Parts & Service pricing is fundamental to our clients’ business. Most OEMs are faced with the task of managing a price list for hundreds of thousands of part numbers, and the complexity of optimizing a robust pricing strategy is massive. Over countless pricing projects, Carlisle has refined the art and science of pricing optimization.
Here are some of the key ways that Carlisle finds efficiencies in OEM pricing strategies:
Pricing Assessment and Business Case Development
Pricing Segmentation Design
Technology / Vendor Assessment
Pricing Software Configuration
On-Going Price Management
Promotion Effectiveness Measurement
Aftersales Strategy Development
Motor vehicle aftersales is a complex landscape with many moving pieces. Given our breadth of experience, Carlisle helps clients weave a continuous thread through various initiatives to craft a complete, cohesive business strategy.
Here are some of the key ways that Carlisle works with clients to develop unified aftersales strategies:
Sales Growth Strategy
Business Plan Development
Market Entry Strategy
Special Industry Trends
Retail Inventory Management
Robust retail inventory management (RIM) solutions are critical for controlling network inventory and managing supply chain costs. The Carlisle team includes some of the industry’s premier RIM experts and supports our clients in all things RIM.
Here are some of the key ways that Carlisle powers the industry towards the cutting edge inventory management:
System Design Workshops
Dealer Stocking Requirements and Algorithms
Business Case Development
RIM Terms and Conditions
RIM Software Configuration
At the end of the day, the motor vehicle industry is a service business. Providing world-class service to a variety of customers is the goal shared by all of our clients. Building on decades of experience in the parts business, Carlisle has been established as industry thought-leaders in the service space as well.
Here are some of the key areas that Carlisle supports excellence in service operations:
Fixed Operations Standards and Processes
Dealer Capacity and Efficiency
Service Lane Technology (SLT)
Connected Vehicles and Telematics
Customer Retention Improvement
Service Marketing Design and Strategy
Technician Recruitment and Retention
Service Contracts and Pre-Paid Maintenance
CSI and Fixed Right First Time (FFRT)