2018 Carlisle Accelerator Series
Carlisle Insights Accelerator Series Sessions are designed to help motor vehicle OEMs develop their new staff in key areas of the value chain. The intent is to leverage our 25 years of global best practices, insights and expertise into a single day to provide participants a deep understanding of the topic and get them started on the right path from day one onwards. This year we plan to tackle the following topics: Inventory Management, Transportation Management and Warehouse Operations.
2018 Africa & Middle East Strategy Focus Day
To continue the discussion from the roundtable held at the 2017 EPB Conference, the Africa & Middle East Strategy Focus Day will be an in-depth dive into the key challenges, strategies, and future plans for these two rapidly-growing markets.
During this full-day session, we will bring together industry experts from various OEMs to dig deeper into the issues we face and the prevailing strategies for addressing them. The goal of the day is for participants to learn from one another and come away with actionable items for their company.
2018 Asia Parts Benchmark
The Asia Parts Benchmark (APB) brings together motor-vehicle OEMs to share data in the service parts area. The collected information allows participants to compare performance metrics and better understand their own strengths and weaknesses.
The 2018 APB will consist of a comprehensive Data Book and an accompanying webinar.
2018 North America Warehouse Employee Survey
The North America Warehouse Employee Survey complements metrics covered by the North America Parts Benchmark (NAPB) through focusing on the people behind the metrics.
We plan to pilot this web-based survey for NAPB 2018 with deliverables consisting of a raw data and comparative reports. Scores will be shown on an OEM as well as a facility level to enable comparisons.
2018 Automotive Service Manager Survey
Now in its 17th year, the North America Automotive Service Manager Survey (SMSS) will launch on February 12, 2018. This survey covers a wide range of service-related topics including Fix Right First Time (FRFT), Technical Support, Tools/Diagnostic Equipment, Warranty Support, and Service Marketing. The SMSS is supported by over 20 automotive OEMs across the U.S. and Canada.